Capitec can’t protect your money in your account and the don’t care if there is ***** that you can’t prevent9642

Capitec can’t protect your money in your account and the don’t care if there is ***** that you can’t prevent. This did not only happen once to me. I happened exactly a month later again. ********** transactions were made from my card in Spain. I stopped my card and went to the bank to get a new card and launch the investigation into the *****. I got a phone call Friday afternoon from Capitec. They stated that the ***** that happened in Spain wasn’t online sales, it wasn’t card sales it was purchases with the chip on the card. Therefore, they won’t give me my money back. The things are I have never been to Spain, I have my card with me and have had no guest staying with me. How is this possible. Their solution is to call customer care