Capitec can’t protect your money as a bank

Had R1500 ****** from my account when my card was ******. Contacted Capitec immediately and went into the bank a day later once I had the SAPS number which I was told I needed before going in. They lost my reference number 3 times where I’ve constantly had to chase them up. Eventually a month and a half later I get a call where a lady spends 15 minutes patronising me about security before saying I didn’t report the incident in time and my money won’t be returned. Incredibly poor service and Capitec’s is useless in protecting your money which should be a primary function as a bank. For R1500 they’ll loose me as a customer and anyone I know as a customer. I’m sure their handling of this should be ******* basically trying to waste your time as much as possible so you just don’t bother.