Capitec can't investigate ********** transactions properly

Good day,

I am extremely unhappy with the way my recent query is being dealt with. I have a ********** transaction on my account for R105.20. The 1st thing that upsets me is that when I reported the incident , the lady that I spoke with told me that this will be resolved in 7-14 days and tells me they will update me on the matter via email as well as provide me with a reference number. I don't receive anything. few days later I call again, the exact same thing is told to me but I don't get any email. I call a 3rd time and they tell me that they were trying to call me, when I told them that I need to be communicated with via email. Anyway I go into the bank this morning and they now tell me it's going to take 14 days and it's already been 10 days since I first notified you about this. How difficult is for you guys to investigate this and give my money back. I have been banking with you guys for years.

Then this is what pushed me over the line of trying to handle this reasonably. I asked for a new card as I didn't want this to happen to me again but you want to charge me R65. For what? I didn't lose my card, my card isn't damaged. Somebody has access to my card details but you want to charge me R65 so that this person doesn't use my details for doing an online purchase again. Why is this my fault? When the transaction happen there was no authentication that came through to authorize, you guys can't even tell me how this happened.

I putting it straight. I want this do be looked into with high priority and want to card fee to be waived. If you can't do that for me then I don't know why I'm banking with you. I might as well change banks.

Thanks