tM
tshepo M

1 reviews | Active since Jun 2019

02 Apr 2020, 11:42

Capitec can't give me a loan of a larger amount.

Dear Capitec Bank

Last year i was approved for a loan of R7 000 payable in six months.i decided to make it five months.

I settled the loan in five months as promised,but now when I am trying to apply for a bigger amount Capitec is declining me that I do not meet Capitec requirements/ assessment and says i can only qualify for a credit facility of R5 000 but the amount i want is R100 000 .

Can some1 please explain to me what requirements are you looking for,because i never skipped paying my accounts and they are never in arrears and i always pay on time.

I feel Capitec is not taking care of us as your clients, you will get customers that are banking with different institutions and gets approved big loans and yet they have same requirements as me. I trust Capitec bank with my salary why cant you do the same and trust me with a loan

I am truly disappointed .

0
Replies (2)
Capitec Bank
Capitec Bank's reply02 Apr 2020, 12:07
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
Capitec Bank
Capitec Bank's reply07 Apr 2020, 08:36
Official
Good day Tshepo M              

 I confirm the matter has been dealt with and resolved. 

Kind Regards
Capitec Bank