Capitec cant get thing's done as promised

I would like to report my unhappiness about how Capitec handles any cases sent to client-care.

I have given you my incident number so this mail is not to tell you what happened , This will merely

Tell you how poor your client-care service is and that they do not keep to dates given to clients.

This does not just incur more cost to client but a brakes trust in brand. Clients-care also puts more pressure

on branch staff and Managers as clients feeling helpless will then go to branches to vent even if the

branches cant help in the matter as they are not equipped to deal with the investigation or have

systems in place to support in speeding this up.

RE: Inc#*** Incident# ***