Capitec cant get their story straight ... off to the banking Ombudsman again

Sinazo from Capitec just admitted to me now, at 6.25pm, that capitec in fact "has not information or details relating to my previous complaint about the money not dispensed from the ATM"

This, after a 30 day wait for feedback, and Capitec telling me "bank wont refund the money"

I re-escalated it twice since, and now get THIS call. What is going on ???