CAPITEC cant even provide a simple statement!!!

I currently have a personal loan with Capitec since 2019. i have been trying to obtain a statement from them since then. nothing has ever been sent and no feedback received from Direct loans dept which they continuously put me through too and then the line goes dead. This is such a unpleasant service from this bank. All i need is my current balance and they cannot assist. No one even responds to emails yet my account is debited on time every month. This bank should really take note of the leading banks and how they treat their clients by making things more convenient and simple.