CK
Chantal K
1 reviews | Active since Mar 2009
07 Oct 2019, 11:47
Capitec cannot/will not help
Sent through an incorrect payment on 30 June, went to bank on 1 July to rectify and have been given different and bad advice from three different branches and from help line. Issue has still not been resolved three months later and I'm about to loose my home as it was a rental payment.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
08 Oct 2019, 10:29I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply08 Oct 2019, 10:29
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
28 Oct 2019, 14:52Good day Chantal
You may approach the civil court should you wish to take the matter to court as per your email.
We apologize for the inconvenience caused as we are not able to recall RTC payments.
Kind regards
Capitec Bank
You may approach the civil court should you wish to take the matter to court as per your email.
We apologize for the inconvenience caused as we are not able to recall RTC payments.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply28 Oct 2019, 14:52
Official
Good day Chantal
You may approach the civil court should you wish to take the matter to court as per your email.
We apologize for the inconvenience caused as we are not able to recall RTC payments.
Kind regards
Capitec Bank
You may approach the civil court should you wish to take the matter to court as per your email.
We apologize for the inconvenience caused as we are not able to recall RTC payments.
Kind regards
Capitec Bank
Best regards,