Capitec cannot stop ****** card for client with power of attorney and all money ****** out of the account

Capitec's system and processes do not support client from losing money. This process have cost money, frustration, *****, money ******, spending hours at the bank and not a good client experience. I have a legal general power of attorney letter giving me full power of attorney to legally act on my aunt's behalf in every scenario. The document has been legally recognized by all entities so far, accept Capitec bank. To make the matters worst and more frustrating, is that I did go to the bank with my aunt, completed the required forms and followed the process to get full power of attorney on her accounts. I was issued a secondary card. I did go with her to the bank, completed all required documents fingerprints etc. and all documents. She left the country to visit her children, and her health has deteriorated so fast that she is no longer capable to use the app or online banking. Her SA cellphone has been disconnected. My secondary card was stollen, I went to the bank to stop the card, they could not assist and in the process the little money was stollen out of the account. I can still not do anything and spent hours at the branch trying to resolve the issue and they could still not access the bank account without my aunt being present. This is unacceptable, and this could happen to any client with huge amount in the account and all can be ******. So, the measurement put in the Capitec processes to protect the client is causing money to be ****** out of the account.