Capitec cannot secure your money

Capitec bank is not protecting their clients monet. I was forcefully held down and hurt on 2 july 2020 at a chemist in kgd town and my phone and simcard taken. I went to vodacom immediately and did a sim swap and went to capitec bank crying and asking for help in ket west they gave me a ticket made me wait, I got up and demanded to urgently get help the consultant phoned and was holding for 20 min before rhey answered and blocked my banking app. My last money almost 3000 was transferred to another capitec account I got a ref nr #***2# and said they wil contact me. After 3 working days they just said that account closed my money gone cant help me sorry. The police must bring court letter because I opened docket they will give info of account. But thet cant refund me. How could they not put my money on hold duspute immediately to refund me how did they wait 20 min on phone. How can they not secure customers monet. But advice you to get app on phone. I did not give my pin of app and hurried to try and stop *******. I am sad hurt and very dissatisfied and dissapointed.