Capitec cannot refund money due to *********** security measures

My husbands account was compromised and a large amount of money was transferred out of his account into another account. Due to the investigation of Capitec and the constant delaying as 'they have never had a case like this before' we have lost crucial funds as it was already drawn out of the receiving account. We have been told that we will receive R9.60 as the rest is gone and nothing can be done.

I 3 years ago had the amount of R1800 withdrawn and when i changed banks and moved my finances , I got an sms a minute later from a Capitec consultant telling me to not make any assumptions as to where my money has gone and that it is under investigation.

Dont bank with Capitec if you dont want your money taken.