Capitec cannot protect your money and there's no customer service when you encounter a problem like mine

Hello Peter 3 month's ago my Capitec account has been hacked R 8000 was deducted from my account, I called the bank after what has happened which was same day, Capitec blocked my internet banking and cellphone banking facilities due to investigations in my account of what happened, I was instructed to open a case and bring forth a case number which I did but every time I try to follow up with my case with Capitec forensics they send me from pillow to post no one answers no one can address me when will I get my money back or what is happening with my case. Beware of Capitec it has no security to protect your money when you bank with them.