Capitec cannot get debit orders right

Capitec Bank just cannot get this right! I have complained on hellopeter twice, phoned just for calls to be dropped constantly, no one returning phone calls. WORST customer service ever, they cannot get debit orders right and then put me in arrears even though I have letters confirming debit order dates, they still try and debit on other dates and claim my bank sent it back when in fact there is no proof that any debit order has been sent back! Money still there but they just cannot get it right!

I am now referring this to the Ombudsman, as it's affecting my credit status.