Hellopeter
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1 reviews | Active since Nov 2013

03 Sept 2025, 10:37

Capitec cannot delete a ****** cellphone number over 18 months

in the beginning of 2024 I suffered a ******** SIM-Swap and informed Capitec to remove this cellphone-number. Nothing happened and I escalated the case to the Ombudsman. Capitec apologized and I considered the case closed. Later on I realized, that the wrong number is still in my record In Feb. 2025 I visited a branch in Stellenbosch to update the personal information including the new cellphone-number. Checking on the internet I saw that the old, wrong number is still on the records. Again I wrote to Capitec. The answer "your old number was suspended, and the new number was updated on the system". These days I checked the personal settings on the internet and?? The old, ****** one is still on the record and Capitec don't answer anymore.. Has anyone an idea what I must do despite changing the bank?

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Replies (2)
Capitec Bank
Capitec Bank's reply03 Sept 2025, 12:36
Official
Good day Wolfgang. Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank
's update12 Sept 2025, 13:33
Reviewer Update
We're now 10 days further along. Unfortunately, we haven't made any progress in resolving this security issue. But we've been working on removing or replacing a phone number from customer records for years. It's probably difficult.