Capitec cancels account without notifying customer

I have app**** for a credit facility in August 2020. It was approved. It never showed on my banking app, but it didn't bother me because I would only be using it during emergencies. Today, I do have an emergency, and when I went to the local branch to link the credit facility to my app, I was told that the credit facility was cancelled by the bank, without notifying me, because I did not use it. They would escalate the matter, but could not tell me how long this may take. Not happy with them deciding on my behalf to close an account without notification!