Capitec cancel my deposit but did not return the money

I am frustrated. I wanted to deposit cash at an Capitec ATM Southdale the machine was down. I then proceeded to Capitec Southgate to deposit money because it was needed urgently the machine took my money and was showing on the screen that the deposit is cancelled but the ATM did not return the money. I had to call the Capitec call centre before I leave to add to my frustration the lady was not helpful she asked me the ATM number. I am not a Capitec client how can l know the number of the ATM. It took me 30 minutes to just explain what had happened. The guy at the call centre told me that someone will call me within 24 hours. Just waiting to see.but very frustrated because the money was an emergency.