Capitec Canal Walk - Pathetic service as usual

Tuesday 10 April 2018 at 12:10 I went to "my" bank, Capitec, for assistance. I was already turned away on my 1st visit for not having the correct documents. That's fine, that's on me. On the 2nd attempt I brought along all the documents I was told to bring. The lady at the front of the branch looked through all of my documents and said that all is fine and I can proceed to a consultant. The consultant sat with all of my documents for 1 hour 15 minutes, he entered all of the information onto the system, at the very end he says to me that there's a problem with one of the documents. HE HAD IT FOR MORE THAN AN HOUR!!!!! He didn't notice that before???? The lady at the front also looked through it and said it's fine!!!! My salary is good enough to be paid into my Capitec account every month, but Capitec can never do anything for me. Not only me, Capitec are the worst at looking after their own clients. Capitec, you just lost a client. Thank you.