Capitec call centre is so unprofessional

Im tired of capitec credit department. I had a loan with you. I took covid19 payment break last year. My first payment after covid19 break started on August 15. So January 15 2021 was my 6th repayment and i qualify for loan interest refund as advised. On the 20th of January i went to the branch and asked what will happen to my interest refund if i pay off or settle my loan since i have not yet received it though i qualify. At the branch they said i ll receive on my savings account since i already qualify for it. But till today there is nothing yet and when i call they all seem confused or *********** to solve my problem.