AG
Angeline G
1 reviews | Active since Jun 2011
22 Apr 2020, 16:17
Capitec Call Centre
I have been Banking with Capitec for years! I called their call centre to assist me with a payment reduction because of my income being affected by COVID19 and they cannot help me then the call centre agent puts the phone down in my face!! Very unprofessional and not customer service friendly. Why have options for clients if you cannot assist them because your system will not allow them to??
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Replies (2)
Capitec Bank's replyOfficial
23 Apr 2020, 08:20I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply23 Apr 2020, 08:20
Official
I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth. Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Kind regards
Capitec Bank
Best regards,
Capitec Bank's replyOfficial
04 May 2020, 20:45Good day
The complaint was resolved and closed.
Kind regards
Capitec Bank
The complaint was resolved and closed.
Kind regards
Capitec Bank
Best regards,
Capitec Bank's reply04 May 2020, 20:45
Official
Good day
The complaint was resolved and closed.
Kind regards
Capitec Bank
The complaint was resolved and closed.
Kind regards
Capitec Bank
Best regards,