CAPITEC

For more than a year now, I get a bad name on my credit, because Capitec doen not debit at the end of the month like I have told them to do. Everytime I speak to a consultant, I get told that they will fix it and every month, the same thing. In December the money was in my account for them to take the payment, and they never did. Yesterday a consultant phone me and I told her, please just take the payment and I was told that they will do so the end of Jan. As my money were ****** out of my savings account 2 years or so back and I struggled to get it back for 3 months, I now transfer most of my money to my Credit card to keep it safe. So yesterday afternoon, I could not get into my credit card. Went to the bank just now and I was told because of the one payment that did not go off for my loan..my credit card is blocked. This is the money I put away for the school's. This is money out of my savings... Now I am not allowed to touch it until the end of the month when they take the payment for the loan. How is this my fault, when I have told them over and over again, to debit at month end and if I have told them to please take the payment and they didn't.. They refuse to put the money back into my savings, money that I Transferred there.