CAPITEC ****

Iam writing for my sister who experienced bad bad service at Capitec.She started receiving notifications on her phone regarding money that was supposed to be deducted on her account several times so she went to the bank to find out regarding that.She was told she has nothing to worry about.Yesterday 1000 was deducted on her account when she went to the bank to query she was told that they can't trace the money it was some online purchase from abroad bare in mind that she did go to the bank to tell them she was receiving notifications but nothing was done..Iam so hurt on her behalf how can money be deducted in your account yet the very same bank that you trust with your funds tells you they can't help u.My mom experienced the same 3yrs back she was not assisted until today.I want to spread the word how u guys take money from people and not assist them.