Capitec ****

I am very disappointed with the service I received from a Capitec consultant situated at the Kempton Square branch, by the name of Sakhile/Sakhiwo. My sister sent money to a Capitec account that I have not used for years, been to the bank a couple of times to enquire about the account not being active, yet it can receive money and am sent from Pillar to post. My sister went to the branch to reverse the money back to her Capitec account and was told that it was impossible. How do I have an inactive account that can receive money but cannot do any transactions, that is daylight *******. the consultant who called me to confirm that I had received the money was so rude, in a manner that when I asked questions, he said he wouldn't answer to me and put a phone down on My ear. Why am i receiving notifications of transactions on an inactive account, yet even on the App it says I do not have any active account? I went to the branch in Festival Mall and was told that the account in question was on hold because it was under investigation, and advised to go make an affidavit stating that I do not know anything about My account being paused. Capitec needs to stop with their ****s. It's either am getting the account active so i can have access to that money or they reverse it back to My sister's account.