Capitec *****

I visited the Capitec branch at N1 City Mall in Cape Town. I used the one of the ATM's to withdraw R5,000. The ATM provided a few R200 notes (around 5) and the rest were all in R50 denominations. Could not count all the R50 notes at the ATM for security reasons so just went over to the Capitec ambassador providing ticket numbers at the entrance and explained to her that it was unreasonable for me to accept so many R50 notes whereby she told me that there was nothing she could do and I would have to exchange it for higher denomination notes at the Checkers a few meters away. I regrettable did this and when we counted all the R50 notes it was 1 note short. Went back to Capitec where they made me wait for approximately 40 minutes to log a complaint. Received an sms a few hours later that Capitec declined my "request" and that funds were correctly dispensed. This is a ***** as I have a witness (my son) who was with me when we withdrew the money and counted it. I don't need R50 and my time wasted on this issue is by far more valuable but it is the principle and others need to be aware of what Capitec are doing to their customers.