Capitec bussiness account notifications.

I had endless trouble setting up a Capitec business account. Took about 3 weeks to get the notifications sorted out. Since February I have been trying to get them to send me notifications with usefull info like customer reference number in the notification, but to no avail. They are very kind, answer the phone, emails not so much. I cannot find someone that can help. Everyone promises that they will escalate the problem, but no action.