Capitec Business's client service is nonexistent

Capitec Business's client service is nonexistent. If I could give 0 stars I would. I have been struggling for 4 months to get my surname changed on my account and there is no statement for my account uploaded under my stamped statements for Oct 2023. I have called numerous times to get this sorted out. I have sent numerous emails to employees to update my information, but I just get ignored. I have called a few months back to inform them that my statement for that month is not available. He said he will inform their IT department. Nothing came of it. I have to submit that statement to my CA in order for them submit my financial statements to SARS. I am very disappointed with the level of service or rather lack thereof I have received. The last person that was supposed to assist me was Dipuo Khumalo (relationship banker), nothing came of it. No feedback. This is not the first time having issues and complaints regarding client service for Capitec Business. I am considering moving to another bank that will give me the service I deserve and that is willing to assist a paying customer.