Capitec Business Worst Bank Ever

I have been trying to sort out my card for use overseas. I let the bankknow well ahead of time i would be travelling. It hasn't worked since I left 10 days ago. I have been trying to get the bank to sort it out eventually I got a reply to multiple emails sent over multiple days saying the card is working which it is not. Appauling service from Capitec which we have come to expect. Moving to Capitec Business was the worst banking decision we ever made it has been constant issues with the bank and the service. Absolutely shocking. Not only that they go through staff so fast you are always dealing with someone new. We have never had this bad a service with FNB or Std Bank. It gets to the point where the only solution will be going through the ombudsman because they simply do not care about their customers.