QD
Quentin D
1 reviews | Active since Jul 2011
02 Oct 2024, 11:05
Capitec Business - Very poor!!
A Foreign client made a transfer into my Capitec Business Account on 11 September. 20 Days later I have still not received the money. I phoned the Capitec Foreign Exchange Department to trace the funds and they said I should email the SWIFT Documentation to the Foreign Exchange department to tract the funds which I did. I have had no response, not even a automatic response to say the mail has been received. Please could someone contact me and tell me when I can expect the payment to reflect in my account?
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
02 Oct 2024, 11:17Good day Quentin.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply02 Oct 2024, 11:17
Official
Good day Quentin.
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
QD
Quentin D's updateReviewer Update
03 Oct 2024, 13:22It has been over 1 business day and I still don't have a reply. I have since spoken to your FX department and have been waiting on the line for 22minutes without and adequate response to my query. Please contact me as a matter of urgency!!!
QD
Quentin D's update03 Oct 2024, 13:22
Reviewer Update
It has been over 1 business day and I still don't have a reply. I have since spoken to your FX department and have been waiting on the line for 22minutes without and adequate response to my query. Please contact me as a matter of urgency!!!