AM
Angela M
1 reviews | Active since Jun 2023
13 Jun 2023, 12:52
Capitec Business useless!!!!
I have had the worst business banking (lack of communication) support since the Mercantile vs Capitec Business merge... I wish I never moved from FNB!!!! Capitec Business can't help customers at any bank branch, the staff are not equipped... I don't know why they have phonelines, they never answer or they do and cut u off when transferring to the relative department!!! Assigning a personal banker also doesn't help because they never reply to messages or emails... Useless useless useless I will be seeking another bank to take over my business account
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Angela M's updateReviewer Update
14 Jun 2023, 08:02It has been more than 24hours and I have not been able to access my online/internet business banking account due to the banks own issues!!!!!! Unacceptable!!!!
AM
Angela M's update14 Jun 2023, 08:02
Reviewer Update
It has been more than 24hours and I have not been able to access my online/internet business banking account due to the banks own issues!!!!!! Unacceptable!!!!
AM
Angela M's updateReviewer Update
14 Jun 2023, 18:00It has now been two full working days I have not had access to my business account!!!!!!!!
AM
Angela M's update14 Jun 2023, 18:00
Reviewer Update
It has now been two full working days I have not had access to my business account!!!!!!!!
AM
Angela M's updateReviewer Update
30 Jun 2023, 20:36Recently I had to drive to suppliers to swipe my card because of the banks online issue, did they pay for my fuel? No!!! Today my card wouldn't work after trying different speed points, I had to sit and eft at the garage with immediate payment fee so it came though instantly... There was nothing instant about it!!? I then went to the bank for a replacement card, only to be told its not possible. I was told I can order a new card on the app or online.... But it will take 4 days???? I have a full week next week how do I operate my business without a card??? I just sat online to order the card, the chat bot sent me a long list of instructions how to order it then tells me but I can only order it during working hours??? ***!!!! Capitec Business is pathetic!!!! None of the Capitec branches have business support, how can you call it Capitec Business when the business side does not exist????? This is the last time me or my business will be inconvenienced again!!? I am furious and tomorrow finally, I will move my account to another bank!!!!!
AM
Angela M's update30 Jun 2023, 20:36
Reviewer Update
Recently I had to drive to suppliers to swipe my card because of the banks online issue, did they pay for my fuel? No!!! Today my card wouldn't work after trying different speed points, I had to sit and eft at the garage with immediate payment fee so it came though instantly... There was nothing instant about it!!? I then went to the bank for a replacement card, only to be told its not possible. I was told I can order a new card on the app or online.... But it will take 4 days???? I have a full week next week how do I operate my business without a card??? I just sat online to order the card, the chat bot sent me a long list of instructions how to order it then tells me but I can only order it during working hours??? ***!!!! Capitec Business is pathetic!!!! None of the Capitec branches have business support, how can you call it Capitec Business when the business side does not exist????? This is the last time me or my business will be inconvenienced again!!? I am furious and tomorrow finally, I will move my account to another bank!!!!!