TI
Tony I

1 reviews | Active since Nov 2019

06 Apr 2024, 12:58

Capitec Business - the Mickey Mouse Bank

I move my business banking to Capitec Business Bank in February 2024. From the start there where issue: 1. It took three weeks to open the account 2. Once opened I received my new Visa debit card, then the **** started.... I couldn't do online purchase because I don't receive the OPT number via SMS. This has been going on since the beginning. Because this so called advanced technology bank could sort this out, three week ago I added a new sim card with a different service provider to my phone, which they said would sort the issue out. All that had to do was change the number on my account...... I signed the form giving then permission to do three week ago, and as of today 6 April 2024 it still has not been done????? When I wanted to change banks my accountant advised me not to go to Capitec Business because they are a Mickey Mouse bank, I should have listed. One other thing I was somehow locked out of online banking for over a week, which resulted in supp**** and staff not been paid, simple because Mickey Mouse bank change my password and they could not reactivate it. If you are thinking of move your banking, think carefully...

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Replies (3)
Capitec Bank
Capitec Bank's reply06 Apr 2024, 13:31
Official
Good day Tony

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regards
Capitec Bank

TI
Tony I's update10 Apr 2024, 10:08
Reviewer Update
It's amazing - it's now the 10 April and CAPITEC Business bank "THE MICKEY MOUSE BANK" HAVE STILL NOT BEEN ABLE SORTOUT A SIMPLE ISSUE OF GET OF OPT NUMBERS SENT VIA SMS, THE ISSUE HAS BEEN GOING ON SINCE FEBRUARY 2024. THERE PROMISE IS "WE WILL ESCALATE THE ISSUE TO THE RELEVANT DEPARTMENT" ANDDDDD NOTHING HAPPENS.
Capitec Bank
Capitec Bank's reply12 Apr 2024, 15:54
Official
Hello Tony 
In response your complaint, kindly refer to our telephone conversation held on 12 April 2024 / email correspondence sent to you on 12 April 2024, as outcome of complaint. 

Please feel free to contact us directly should you have any other enquiries relating to the matter. 

Kind regards, 

Capitec bank