Capitec Business support is abhorrently useless

Prior to this year I would have lauded Capitec as one of the best customer support businesses ever. I used to have such incredible assistance from agents who felt like they had been empowered to help customers and were genuinely eager to resolve customer issues ASAP.

Now that could not be further from the truth. Capitec's business banking support is nothing short of foul. They never respond. Never get back to you. Ask questions that have been previously answered in writing. It takes days and weeks to get anywhere. You get promised call backs which consistently never happen. You get told that things have been escalated, which as it turns out has never happened.

Capitec has become a ******* shadow of their former selves, and I am genuinely sad that my business is reliant on this absolutely ABYSMAL bank.