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Nhlanhla M

1 reviews | Active since Apr 2022

04 Jun 2025, 11:20

Capitec Business staff *****ing funds from innocent customers.

Capitec Business is the least transparent bank with transaction record that are misleading and always money goes missing in the account. It is impossible to have accurate records with Capitec Business. I chatted to Mulaulo an agent to query a transaction that was done on Monday. There was money deposited in the account at 11am and at 1pm Capitec debit the account to pay Adobe. On Tuesday there was money deposited into the account and again the same money went to the pay the same Mondays debit order. The consultant says the bank banked the the same transaction on Tuesday which means they paid the same debit twice if not then there should be fund in the account. And apparently they used two separate deposits to pay the same 1 transaction? This is very frustrating as there was money deposited into my account today it also used to pay the same Monday debit or they still trying to figure more lies to attach to the money they are *****ing from my account. What more lies are they cooking. I dont trust Capitec at all now. I cant wait to hear what the lazy back office lame excuse will be this time.

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Replies (3)
Capitec Bank
Capitec Bank's reply04 Jun 2025, 12:42
Official
Good day Nhlanhla, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
NM
Nhlanhla M's update05 Jun 2025, 16:34
Reviewer Update
Capitec Business Representative called yesterday with the promise to resolve my queries. Today a few minutes I ago I received a call with feedback from the same guy. I asked him the same question I asked him yesterday and he got tied and he failed to explain a simple question. Where is my money? He tried all kinds tricks to deflect and he abruptly hangup on me. There is NO way a big bank like Capitec Business fails to account.
NM
Nhlanhla M's update05 Jun 2025, 17:42
Reviewer Update
Team leader called me promptly and apparently Capitec is double charging me for the money that I had on my account on the 31st of May and the Bank system utterly failed to bank it the same day. Thank goodness I have proof that the money was deposited into my account that same day from the same Capitec that now has ****** the money out of my account claiming I make a transaction without money while there is undeniable truth that there was money. She opted for the very questionable statement has been falsified and does not have accurate records. The misleading bank statement shows that money was deposited on the 1st June what a joke... which pure lies and fabricated records. The Team leader lady also failed to explain as well when I asked to come out clean since pulled out the proof. She cannot explain how or why the Bank is *****ing money from my account. She immediately moved goal posts as fast as she can when I asked Why am being double charged for especially for my own money.... This is really depression and emotionally draining to have people lie to you face while they can see the facts what they say is not adding up and contradict themselves at the same time.