Capitec Business Shocking Service AS ALWAYS

I am ONCE AGAIN leaving a poor review of Capitec Business. Many issues have still not been resolved and old ones have even come up again. The only way I get any help is when a Hello Peter complaint is active and I have brought this up to my banker, the manager and the Hello Peter team. The service is still the same as in you won't get any unless you make a scene. Horrible to have to do this every time I need something.

I emailed my business banker 2 weeks ago and I still have yet to get a response, trust me you won't manage to get through to him on the phone. I have mentioned it on whatsapp to the manager 3 times in the last 2 weeks that I am waiting for a reply I have not got a response but every time I mention it to him it is ignored. I get a reply like "Hi Graham" and then nothing after that?!

I have for months been asking why my card won't swipe on STD Bank POS machines and each time it is just left and let to slip through the cracks. I now have not got sms notifications for a month which I have been trying to sort out with them but trust me they care very little about customer issues other than "we've escalated it to the complaints department" who do nothing, I've heard it over a dozen times only for my issues to get dropped.

The card doesn't have the functionality to pay for tolls (because how could tolls ever be a business expense?) you can't buy airtime, data or electricity so a lot of fun for my accountant to sort out balancing things moving money through personal accounts for business expenses. On Friday my card didn't work on 4 separate occasions over the period of several hours, eventually after several messages to the manager I get a response that there was a temporary error and it is resolved.. guess what it wasn't and I still couldn't draw money for salaries and when I sent another picture of the error it was ignored and I got 0 response. The system often has issues, has extremely limited functionality and the service level is down the toilet unless you complain on Hellopeter or make a scene and hound these guys (where you get the absolute minimum service). We have opened another account in Std bank where we at least have functionality, I wish we had never opened an account with Capitec Business and I implore you do not make the mistake we made. This must be over my 6th complaint here because they just don't care or follow up with issues, you will get ignored multiple times. Oh a fun time was the previous banker who BLOCKED me on whatsapp, how dare customers follow up on ignored issues and messages!