aA
appavwyk A

1 reviews | Active since Aug 2017

10 Feb 2025, 20:42

Capitec business.. RUN!! .. they will leave you alone when in trouble.

After spending more than 8 hours over 2 days on my cell phone with Capitec Business,, i was contacted by Thokozani Masombuka <***> that listened to my problem, apologised for the problem, and promised that it will be resoled. Once again proving that Capitec staff is trained to lie to the public just to get them to be quite. He call himself a Complaints Management but clearly he is not able to manage the responsibility that he lay on himself. You have a choice, be a man of your word or stop making empty promises, that is what a real manager do!

Natasha Moodley <***> and Fazael Sampear <***> took it on themselves to resolve someone else problem and to force their outcome onto my problem. Natasha, Fazael, you send with pride the account guides for Zero and Sage. If you actually listened to my problem you would have realise that i am using ZOHO. It is almost my yearend and you need to start to flipped focus!!!! Wake up, take deep breaths and start to help me by resolving MY PROBLEM and not the problem that you think i have. What the two of you did, makes me start to question the standard of your education and the standards that Capitec uses to appoint people in possessions of power.

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Feb 2025, 08:18
Official
Good day Appa, Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.