RR
Ronald R
1 reviews | Active since Jun 2018
26 Sept 2025, 09:06
Capitec business review
Capitec Business Banking Review
Capitec is taking far too long to process a simple director change so I can access cellphone banking. The process is rigid, branches don’t cater for business, and online support is ineffective since it relies on a 3rd party with no accountability. This kills confidence and future business — I’m strongly considering cancelling and moving to a bank that values service and responsiveness.
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
26 Sept 2025, 10:36Good day Ronald
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply26 Sept 2025, 10:36
Official
Good day Ronald
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
RR
Ronald R's updateReviewer Update
26 Sept 2025, 12:35Thank you for your response. I must, however, point out that since today is Friday, “next business day” effectively pushes this matter to Monday. Given the delays I have already experienced, this extended wait is highly frustrating and not acceptable for an issue that directly affects my ability to run my business. I respectfully request that this matter be escalated and that I receive a clear update before close of business today. Further delays into next week will undermine my confidence in Capitec’s ability to support business clients reliably.
RR
Ronald R's update26 Sept 2025, 12:35
Reviewer Update
Thank you for your response. I must, however, point out that since today is Friday, “next business day” effectively pushes this matter to Monday. Given the delays I have already experienced, this extended wait is highly frustrating and not acceptable for an issue that directly affects my ability to run my business. I respectfully request that this matter be escalated and that I receive a clear update before close of business today. Further delays into next week will undermine my confidence in Capitec’s ability to support business clients reliably.
RR
Ronald R's updateReviewer Update
29 Sept 2025, 15:00Capitec Business Banking is not business-friendly. Even the complaints department fails to meet its own timelines — after days, my query is still unresolved. This lack of accountability kills confidence, and I am ready to cancel and move to a bank that values service.
RR
Ronald R's update29 Sept 2025, 15:00
Reviewer Update
Capitec Business Banking is not business-friendly. Even the complaints department fails to meet its own timelines — after days, my query is still unresolved. This lack of accountability kills confidence, and I am ready to cancel and move to a bank that values service.
Capitec Bank's replyOfficial
06 Oct 2025, 13:03 Hello Ronald
With reference to our telephone conversation/ email correspondence.
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards,
Capitec Bank
With reference to our telephone conversation/ email correspondence.
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards,
Capitec Bank
Capitec Bank's reply06 Oct 2025, 13:03
Official
Hello Ronald
With reference to our telephone conversation/ email correspondence.
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards,
Capitec Bank
With reference to our telephone conversation/ email correspondence.
I trust that you satisfied with the outcome. We have proceeded to close your complaint.
Kind regards,
Capitec Bank