Capitec business regrets

I am writing to express our growing frustration with the challenges we've encountered since opening our business account and starting our Coffee Shop at the beginning of this month.

First and foremost, the inability to use Apple Pay with our virtual cards has been a significant inconvenience. Given that our virtual card is the only option for online purchases, we find ourselves having to manually write down card details just to complete transactions. This is far from the seamless experience we expected.

Additionally, while your advertising promotes the ease of using your card machine, the reality has been quite the opposite. We’ve been asked for an excessive amount of documentation just to acquire a machine, whereas we could have easily obtained one through personal banking in-store. This disparity feels frustrating and discouraging for a new business.

These ongoing issues have led us to reconsider our banking options. It’s disheartening to feel that operating a small business in this country is made more difficult by the very institutions that should support us.