CAPITEC BUSINESS - PATHETIC CUSTOMER SERVICE AND PROBLEM RESOLUTION

BUSINESS BANKING BULK PAYMENTS TO EMPLOYEES

Made a bulk payment (2025/06/26) and it went through. Made a second batch payment (2025/06/26) and errors showed on branch codes. All branch codes are correct. Logged a case (***4). Case "resolved", but same errors are still showing now (2025/06/26). I need to pay my employees and they need their money to reflect today (2025/06/07). How must I pay them? Does Capitec expect me to pay 200 employees individually and use the immediate payment function and pay additional bank fees?

When calling, I just get transferred to the business department and then the phone dies when they ask me to wait to check the status.

This is pathetic customer service and I am regretting my decision opening three business accounts with Capitec.

HOW AM I SUPPOSE TO PAY MY EMPOYEES TODAY? HOW MUST THEY BUY THEIR FOOD AND PAY THEIR EXPENSES?