Capitec business Pathetic

I am utterly Disgusted. I have had business account with capitec for just over a year and opened account thinking they offer great service. My business account is now showing frozen and have no idea why. I called the business contact center and was transfered from one agent to the next and after being on a call for nearly 10 minutes they dropped the call and never called me back. This is affecting my business as I cannot now use my account. Please urgently assist or should I move my business elsewhere.