Capitec Business online banking freezes

On Friday 28 June I made a call to Capitec Business Call Centre. I told them I can pay a beneficiary on internet banking but as soon as I try to save the beneficiary the internet banking platform freeze up. I was told to go on my internet banking platform and make an online chat to be helped. I spoke to Ncamisile who told me he will speak to IT and come back to me. He could NOT give me any reference nr for the call. I never herd from the bank. On Monday 1 July I still had the same problem. I made another "chat". This time I was told to hold and hold and hold................. It seems I must use hellopeter for the bank to call me.