Capitec Business No trained staff at Branch level

We thought Moving to Capitec Business was a smart move now we doubt our decision. 1 R50 monthly payments done BUT you still receive communication that your account is on a negative balance. 73 year old parents one to a point of getting closed. Cheryl on top NO one in the Branch Mthatha is able to assist reactivate the same Account and given a 73 year old a booklet to go & reactivate at home. This is poor service on another level. Why not connect the customer with Capitec Business in the Branch to reactivate the account Faithfully kept active with monthly fees and closed by the bank. I think Capitec Business moved too quick and failed to train staff at Branch level to assist customers. The communication of Account on negative balance 3 days after transferring it is something else. Decisions to go back to the green bank or to stay because this is disappointing Capitec Business