Capitec Business need work!

CAPITEC BUSINESS: Team, your business banking needs SERIOUS improvement. For one, compared to the Capitec personal banking app the business app is clunky - but more seriously; my business VISA debit card has been lost by your system or the couriers, and when following up about this the Capitec Business customer service rep is rude (I took screenshots of the chat with rep name), and 24 hours later still no feedback! When calling CCD couriers they don't even answer their phones and there is no automatic answering service. Their system shows that my card was delivered - but it was not! Which leaves me worried that some random person now has my business debit card!?