Capitec business is not serious!!!

I am writing to formally express my deep dissatisfaction with the handling of my request to change my business structure from a sole proprietorship to a (Pty) Ltd, under case number ***6.

It has now been over a week since this request was initiated, and to my dismay, there has been little to no progress made. What is even more frustrating is that I have not received any meaningful updates unless I take the initiative to follow up myself. This lack of communication and urgency is unacceptable, especially for a matter that directly affects how I operate and manage my business.

The fact that I, as the client, have had to chase after updates and prompt action raises serious concerns about the seriousness with which Capitec Business handles such important matters. It gives the impression that your team does not prioritise or value the time and needs of your business clients. For a bank that markets itself as innovative and business-friendly, this experience has been far from professional or efficient.

I request that this matter be escalated immediately and handled with the urgency and seriousness it deserves. I also expect to receive a clear timeline and regular updates going forward without needing to constantly follow up myself.

Please respond as soon as possible with a clear plan of action. Thabang ***