TN
Tina N
1 reviews | Active since Mar 2022
25 Oct 2024, 04:34
Capitec business is ***,I don’t recommend!!!!
Capitec business is such ****,I lodged a dispute and no one has really contacted me,they send me random emails as if I’m being done a favour.The person sending the email doesn’t even have a number you can contact on the email signature
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Replies (4)0
Replies (4)
Capitec Bank's replyOfficial
25 Oct 2024, 07:48Good day Tina, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
Capitec Bank's reply25 Oct 2024, 07:48
Official
Good day Tina, thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank.
TN
Tina N's updateReviewer Update
25 Oct 2024, 07:52Obviously an automated message showing how much you respect your clients
TN
Tina N's update25 Oct 2024, 07:52
Reviewer Update
Obviously an automated message showing how much you respect your clients
Capitec Bank's replyOfficial
28 Oct 2024, 10:39Hello Tina
In response your complaint, kindly refer to our telephone conversation held on 28 October 2024 / email correspondence sent to you on 28 October 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
In response your complaint, kindly refer to our telephone conversation held on 28 October 2024 / email correspondence sent to you on 28 October 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
Capitec Bank's reply28 Oct 2024, 10:39
Official
Hello Tina
In response your complaint, kindly refer to our telephone conversation held on 28 October 2024 / email correspondence sent to you on 28 October 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
In response your complaint, kindly refer to our telephone conversation held on 28 October 2024 / email correspondence sent to you on 28 October 2024, as outcome of complaint.
Please feel free to contact us directly should you have any other enquiries relating to the matter.
Kind regards,
Capitec bank
TN
Tina N's updateReviewer Update
29 Oct 2024, 17:37Even after the call I still don’t have much confidence because the Courtney lady called to tell me that they can’t do a charge back without knowing the reason my clients were refused boarding?I then asked her what she has been doing this whole time if not investigating (she was sending me random emails) she was then unable to answer that and all of a sudden said she would do the charge back🙄
Her response gave me no confidence that she will investigate cause I mean after 3 weeks the things she was asking me on call is information she should have had if she was really investigating,from my knowledge of the so called charge back has been initiated the funds were supposed to be back in my account and after 30 days if the merchant proves otherwise the funds deducted again but because clearly I’m not being taken seriously by you or the bank that didn’t happen.
On the phone when you called me on Monday,you told me I understood the charge back process(which I don’t) I said okay because I was tired of how condescending and how uninterested you guys are in investigating the case.
I’m just waiting for the cases I have with this bank to finish them will be closing my account,Akho need honestly
Her response gave me no confidence that she will investigate cause I mean after 3 weeks the things she was asking me on call is information she should have had if she was really investigating,from my knowledge of the so called charge back has been initiated the funds were supposed to be back in my account and after 30 days if the merchant proves otherwise the funds deducted again but because clearly I’m not being taken seriously by you or the bank that didn’t happen.
On the phone when you called me on Monday,you told me I understood the charge back process(which I don’t) I said okay because I was tired of how condescending and how uninterested you guys are in investigating the case.
I’m just waiting for the cases I have with this bank to finish them will be closing my account,Akho need honestly
TN
Tina N's update29 Oct 2024, 17:37
Reviewer Update
Even after the call I still don’t have much confidence because the Courtney lady called to tell me that they can’t do a charge back without knowing the reason my clients were refused boarding?I then asked her what she has been doing this whole time if not investigating (she was sending me random emails) she was then unable to answer that and all of a sudden said she would do the charge back🙄
Her response gave me no confidence that she will investigate cause I mean after 3 weeks the things she was asking me on call is information she should have had if she was really investigating,from my knowledge of the so called charge back has been initiated the funds were supposed to be back in my account and after 30 days if the merchant proves otherwise the funds deducted again but because clearly I’m not being taken seriously by you or the bank that didn’t happen.
On the phone when you called me on Monday,you told me I understood the charge back process(which I don’t) I said okay because I was tired of how condescending and how uninterested you guys are in investigating the case.
I’m just waiting for the cases I have with this bank to finish them will be closing my account,Akho need honestly
Her response gave me no confidence that she will investigate cause I mean after 3 weeks the things she was asking me on call is information she should have had if she was really investigating,from my knowledge of the so called charge back has been initiated the funds were supposed to be back in my account and after 30 days if the merchant proves otherwise the funds deducted again but because clearly I’m not being taken seriously by you or the bank that didn’t happen.
On the phone when you called me on Monday,you told me I understood the charge back process(which I don’t) I said okay because I was tired of how condescending and how uninterested you guys are in investigating the case.
I’m just waiting for the cases I have with this bank to finish them will be closing my account,Akho need honestly