Capitec business is absolute nonsense

I have never been more livid in my life. Firstly I can not access transactions that are older than 6 months on my app or my online banking. I go to a branch but they can't help me because it's the business desk and they can't access my information on their system. So they phone the business desk who promise to send me the POP for a transaction I made in April. It is promised to be sent same day latest the following day. Does it ever come, no. So 3 days later I decide to phone and follow up. Then it's pillar to post until finally the person who is sitting on my case is sent a message to call me. Finally I get an email with a POP. But guess what, the POP states that I received the payment, not that I made the payment. Imagine that hey. So suddenly my account belongs to the person I paid and I'm the recipient of the payment. How messed up is that? Like seriously capitec, if you can't take such documents seriously, then what exactly do you want to take seriously. I'm supposed to submit this document to a court of law but now it looks like I'm the one who got paid instead of the other way around. I didn't know that POPs get typed out. I thought they were system generated. It took alot of courage not to be swearing right now. This is just so ***********