1 reviews | Active since Jan 2015
Capitec Business has the worst service ever.
Capitec Business has the worst service ever. We facilitate online sales and transactions for our Capitec customers. From the start, All our communication was ignored, they acted on my first Hallopeter complaint but never helped to sort out my problems, even after contacting the Complaints Management office directly. We could not get any professional service and answers on how the profiles were set up, and still, no one could give us technical information or assist with electronic notifications and notices for business. I don't understand why they give out business accounts but can't provide business support and services. We have decided to close our account within the next 2 days if we do not get the support we need.
We feel that all your personnel that worked with our account failed us in their customer service.
We feel that we have given Capitec business sufficient time and patience to resolve our requests.
If we have to rely on Capitec Business for future business we think we will not get the professional service we need to keep our clients happy.
At this stage, Capitec will only damage our customer relations and support by being the weak link in our supplier chain.
Unfortunately, Capitec did "too little too late", and we will be cutting ties with Capitec and Closing our Account.
I still hope you get rid of, or train your bad Apples in your company to improve your future business services.
Have A Nice Day.
We feel that all your personnel that worked with our account failed us in their customer service.
We feel that we have given Capitec business sufficient time and patience to resolve our requests.
If we have to rely on Capitec Business for future business we think we will not get the professional service we need to keep our clients happy.
At this stage, Capitec will only damage our customer relations and support by being the weak link in our supplier chain.
Unfortunately, Capitec did "too little too late", and we will be cutting ties with Capitec and Closing our Account.
I still hope you get rid of, or train your bad Apples in your company to improve your future business services.
Have A Nice Day.
