CAPITEC BUSINESS FX DEPARTMENT USELESS

I am writing to formally lodge a complaint against Capitec Bank for the *********** handling of my recent query regarding the withdrawal of funds and the failure to update my account information, specifically my email address and contact number, despite previous requests made through secure messages on your website. Over the past two days, I have encountered significant issues with the way my concerns have been addressed. Despite confirming that my contact details were updated, I am still experiencing inconsistencies, particularly with the incorrect email address listed on my profile. Furthermore, I have been unable to successfully process a withdrawal, despite numerous attempts and assurances from Capitec Bank staff. In particular, I would like to draw attention to the poor service I received from the following individuals: • Khethiwe (K-H-E-T-H-I-W-E) • Luvo (L-U-V-O) These two representatives have demonstrated a lack of professionalism and competence, failing to perform tasks as promised during recorded telephone calls. I was assured that my contact details would be updated and my withdrawal request would be processed swiftly. However, neither promise was kept, and I have been left to deal with unnecessary delays and confusion. Given the frustration caused by this situation, I am requesting a thorough investigation into this matter, including: 1. An immediate update of my email address and contact number in your system. 2. A formal acknowledgment and resolution of the issues preventing the successful release of my funds. 3. A formal review of the actions and communication of Khethiwe and Luvo, with appropriate corrective measures. If this matter is not resolved promptly and satisfactorily, I will be left with no choice but to consider escalating this complaint further, including exploring other banking options that can provide the level of service and reliability that Capitec has failed to deliver. Please acknowledge receipt of this complaint and provide me with an update on the next steps in addressing the issues raised. I look forward to your prompt response and resolution of this matter.