CAPITEC BUSINESS FOREX IS ATROCIOUS !!!!
3 (THREE) WEEKS for a measly R900.00 international payment to be transferred to our business account is RIDICULOUS !!!
We have been phoning almost on a daily basis and every time all we hear is "I WILL ESCALATE YOUR QUERY" and NOTHING GETS DONE AFTER THAT !!!!!!!!!!
You have the audacity to hang onto our money for over 3 (THREE) WEEKS without a cent interest and still charge us R250.00 forex fees on that ....
Since my money was there already on 08 AUGUST 2025, I DEMAND INTEREST ON THE CREDIT and ALSO for the forex fee to be waived or I will lodge a formal complaint with the OMBUDSMAN !!!!!!!!!!!
THE IS NOT ACCEPTABLE !!!!!!!!!!!!!!! Your service is ATROCIOUS !!!!!!!!!!!
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Replies (4)
Capitec Bank's replyOfficial
25 Aug 2025, 10:36Good day Salome,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply25 Aug 2025, 10:36
Official
Good day Salome,
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
's updateReviewer Update
28 Aug 2025, 14:31This is now REALLY getting out of hand !!!
I am FRUSTRATED beyond being civil.
Since 08 August 2025, which is more than 3 WEEKS after this forex was supposed to be dealt with, it STILL has not been transferred to our account.
After NUMEROUS calls, emails and messages, we are STILL at ground ZERO !!!
Yesterday I called your forex department and spoke to Balissa who CONFIRMED that the SIGNED COCUSIGN was ACTUALLY received by CAPITEC and that the transfer will be available in our account within 12 hours.
However, now, MORE than 24 hours later, we are yet AGAIN being bombarded with MORE requests for the DOCUSIGN, which has NOT been received !!!
ENOUGH IS ENOUGH !!!!
I am now lodging an OFFICIAL COMPLAINT with the Banking OMBUDSMAN.
I am FRUSTRATED beyond being civil.
Since 08 August 2025, which is more than 3 WEEKS after this forex was supposed to be dealt with, it STILL has not been transferred to our account.
After NUMEROUS calls, emails and messages, we are STILL at ground ZERO !!!
Yesterday I called your forex department and spoke to Balissa who CONFIRMED that the SIGNED COCUSIGN was ACTUALLY received by CAPITEC and that the transfer will be available in our account within 12 hours.
However, now, MORE than 24 hours later, we are yet AGAIN being bombarded with MORE requests for the DOCUSIGN, which has NOT been received !!!
ENOUGH IS ENOUGH !!!!
I am now lodging an OFFICIAL COMPLAINT with the Banking OMBUDSMAN.
's update28 Aug 2025, 14:31
Reviewer Update
This is now REALLY getting out of hand !!!
I am FRUSTRATED beyond being civil.
Since 08 August 2025, which is more than 3 WEEKS after this forex was supposed to be dealt with, it STILL has not been transferred to our account.
After NUMEROUS calls, emails and messages, we are STILL at ground ZERO !!!
Yesterday I called your forex department and spoke to Balissa who CONFIRMED that the SIGNED COCUSIGN was ACTUALLY received by CAPITEC and that the transfer will be available in our account within 12 hours.
However, now, MORE than 24 hours later, we are yet AGAIN being bombarded with MORE requests for the DOCUSIGN, which has NOT been received !!!
ENOUGH IS ENOUGH !!!!
I am now lodging an OFFICIAL COMPLAINT with the Banking OMBUDSMAN.
I am FRUSTRATED beyond being civil.
Since 08 August 2025, which is more than 3 WEEKS after this forex was supposed to be dealt with, it STILL has not been transferred to our account.
After NUMEROUS calls, emails and messages, we are STILL at ground ZERO !!!
Yesterday I called your forex department and spoke to Balissa who CONFIRMED that the SIGNED COCUSIGN was ACTUALLY received by CAPITEC and that the transfer will be available in our account within 12 hours.
However, now, MORE than 24 hours later, we are yet AGAIN being bombarded with MORE requests for the DOCUSIGN, which has NOT been received !!!
ENOUGH IS ENOUGH !!!!
I am now lodging an OFFICIAL COMPLAINT with the Banking OMBUDSMAN.
's updateReviewer Update
29 Aug 2025, 14:46Good day
I have received the email you're referring to, thank you. And I also received confirmation that the R900.00 has now eventually (after 3 WEEKS) been transferred to our account.
However, at 12:40 today, 29 AUGUST 2025, I YET AGAIN received a request for a DOCUSIGN. This NIGHTMARE just does not stop ! Furthermore, I do request a FORMAL decision on my request to waive the FOREX FEES.
Thank you.
I have received the email you're referring to, thank you. And I also received confirmation that the R900.00 has now eventually (after 3 WEEKS) been transferred to our account.
However, at 12:40 today, 29 AUGUST 2025, I YET AGAIN received a request for a DOCUSIGN. This NIGHTMARE just does not stop ! Furthermore, I do request a FORMAL decision on my request to waive the FOREX FEES.
Thank you.
's update29 Aug 2025, 14:46
Reviewer Update
Good day
I have received the email you're referring to, thank you. And I also received confirmation that the R900.00 has now eventually (after 3 WEEKS) been transferred to our account.
However, at 12:40 today, 29 AUGUST 2025, I YET AGAIN received a request for a DOCUSIGN. This NIGHTMARE just does not stop ! Furthermore, I do request a FORMAL decision on my request to waive the FOREX FEES.
Thank you.
I have received the email you're referring to, thank you. And I also received confirmation that the R900.00 has now eventually (after 3 WEEKS) been transferred to our account.
However, at 12:40 today, 29 AUGUST 2025, I YET AGAIN received a request for a DOCUSIGN. This NIGHTMARE just does not stop ! Furthermore, I do request a FORMAL decision on my request to waive the FOREX FEES.
Thank you.
's updateReviewer Update
16 Jan 2026, 13:26It is now the 16th of JANUARY 2026 - and I have STILL not received any reply to my request for a FORMAL decision to waive the FOREX FEES. Should I not receive PROPER feedback within the next 48 hours, I will lodge a formal complaint with the OMBUDSMAN !!!
Thank you.
Thank you.
's update16 Jan 2026, 13:26
Reviewer Update
It is now the 16th of JANUARY 2026 - and I have STILL not received any reply to my request for a FORMAL decision to waive the FOREX FEES. Should I not receive PROPER feedback within the next 48 hours, I will lodge a formal complaint with the OMBUDSMAN !!!
Thank you.
Thank you.