AM
Angel M

1 reviews | Active since Jul 2024

06 Jul 2024, 13:26

CAPITEC BUSINESS

Capitec business? My dear don’t even bother . This comes saddening because I was so excited to use my business account.

Firstly I transferred an amount of R13000 to my personal Capitec account but it did not reflect at all . I then called them thinking maybe there must be a mistake and I will be helped but no I wasn’t helped at all . Instead they instructed me to make another payment so I can see what I have done wrong believe me when I say even WITH A CONSUltent on the phone MY MONEY DID NO REFLECT YET IT LEFT THE BANK . From 8am I was transferred to different people until 12am . I’m not even one to complain because I understand that sometimes somethings don’t go well in business but when I realise I will not be getting help yet my money left the bank I was left frustrated. They instructed me to try again this time with 1000, did it reflect? Don’t hold your breath it didn’t . I was told to wait for Monday as in like I was using another bank , THIS WAS A TRANSFER FROM CAPITEC TO ANOTHER CAPITEC . THE MANAGER doesn’t even care , he literally did not even bother to explain to me . HE STRAIGHT UP DIDNT EVEN BOTHER !!!!

oh and yeah I still haven’t gotten my R14000. Even now !!don’t even be TEMPTED, don’t even think about it !!!! TAKE YOUR BUSINESS SOMEWHERE ELSE IF YOU WANT TO BE STRESS FREE !

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Replies (2)
Capitec Bank
Capitec Bank's reply06 Jul 2024, 14:16
Official
Good day Angel Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards, Capitec Bank
Capitec Bank
Capitec Bank's reply08 Jul 2024, 15:22
Official
Hello Angel 

In response your complaint, kindly refer to our telephone conversation held on 8 July 2024 / email correspondence sent to you on 8 July 2024, as outcome of complaint. 

Please feel free to contact us directly should you have any other enquiries relating to the matter. 

Kind regards, 

Capitec bank