NM
Nomhle M

1 reviews | Active since Feb 2024

04 Feb 2024, 17:26

Capitec business closed my account

Capitec Bank blocked my business account. I'm a trader and I received money from my client. They have decided to block my account saying is suspected of *****. I have provided the proof of payments that they have asked but they still not helping. I have called several times and they keep telling me my matter is still under investigation. They told me my account will have a way forward within 48 hours but now they keep saying there's nothing they can do to help me. There is nothing as frustrating as calling them and they keep telling you same thing that they can't assist. Why is my account blocked in the first place. How should I pay for my debts since it's month end? I want my account opened. I'm tired of busy wasting money and calling without a way forward. All those agents are not taking my matter seriously.

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Replies (3)
Capitec Bank
Capitec Bank's reply05 Feb 2024, 09:54
Official
 Good day Nomhle

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards Capitec Bank 
NM
Nomhle M's update05 Feb 2024, 17:15
Reviewer Update
Thank you for your help. Capitec unblocked my account. I'm very grateful.
Capitec Bank
Capitec Bank's reply21 Feb 2024, 20:28
Official
Good day Nomhle

With reference to our telephone and email correspondence. 
We trust that you satisfied with the outcome.  We have proceeded to close your complaint. 

Kind regards
Capitec Bank