CAPITEC BUSINESS BANKING NIGHTMARE

I WOULD NOT RECOMMEND CAPITEC BUSINESS BANKING TO ANYONE WHATSOEVER. PERSONAL BANKING IS A BIT BETTER, BUSINESS BANKING IS THE WORST IN MY ENTIRE 13 YEARS OF TRADING THEY DO NOT HAVE A PHYSICAL BRANCH TO GET ASSISTANCE ALL THEIR ASSISTANCE PORTALS ARE TELEPHONIC, WHEN IT COMES TO EMAILS THEY DO NOT REPLY, RESPOND OR CARE TO AKNOWDLEGE EMAILS, QUERIES OR COMPLAINTS THE STAFF ARE NOT TRAINED, ARE NOT EFFICIENT AND ARE NOT HELPFUL I OPENED MY CAPITEC BUSINESS BANK ACCOUNT ABOUT 3 MONTH AGO. I RECENTLY STARTED USING IT AND AM HAVING A NIGHTMARE OF AN EXPERIENCE IF YOU CAN CALL IT THAT. I TRIED TO DO AN INTERNATIONAL TRANSACTION AND THE PROCESS IS VERY TIDEOUS AND FRUSTRATING BECAUSE YOU HAVE TO CALL A DEAL DESK TO BOOK A DEAL, THEN YOU HAVE TO COMPLETE A DEAL FORM, WHICH YOU HAVE TO SEND TO ANOTHER DEPARTMENT. NOT TRAINING OR ASSISTANCE IN THE PROCESS, YOU JUST HAVE TO FIGURE OUT EVERYTHING ON YOUR OWN. AFTER BOOKING A DEAL, THERE WAS A LOT OF BACK ANF FORTH AND I ENDED UP CANCELLING OF WHICH IWAS CHARGED R6900, FOR THE CANCELLATION. I RECENTLY TRANSFERRED MONEY FROM MY CAPITEC ACCOUNT TO MY STANDARD BANK ACCOUNT, SO I COULD ATTEMPT TO DO THE SAME TRANSACTION USING MY STANDARD BANK ACCOUNT. STANDARD BANK THEN BLOCKED MY PROFILE. THEY STATE THAT A ***** ALERT WAS TRIGGERED. SAID THAT THEY SENT A REQUEST TO CAPITEC BANK TO CONFIRM THE FUNDS AND CAN ONLY UNBLOCK THE ACCOUNT WHEN CAPITEC CONFIRMS THIS, DISREGARDING THE FACT THAT I SENT THEM A STATEMENT AND PROOF OF PAYMENT FROM THE VERY SAME ACCOUNT. TILL THIS DAY I STILL CANNOT TRANSACT. AS A BUSINESS, CAN YOU IMAGINE THE IMPLICATIONS ON OUR DAILY TRANSACTIONS AND WHAT POSITION THIS PUTS US IN. I HAVE BEEN CALLING AND EMAILING CAPITEC TO NO AVAIL. CAPITEC TELLS ME THAT THEIR ***** DEPARTMENT DOES NOT HAVE A CONTACT NUMBER BUT THEY SENT THEM AN EMAIL, HOWEVER I STILL HAVE NOT RECEIVED A CALLOR LET ALONE AN EMAIL AKNOWLEDGING MY COMPLAINT. I AM VERY VERY VERY UPSET. IT SEEMS I CANNOT TRUST CAPITEC BUSINESS WITH MY MONEY CAPITEC HAS NOT BEEN RESPONSIVE OR CARE TO ASSIST, AKNOWLEDGE OR ASSIST!!! VUYO *** ***