SM
Sithembile M

1 reviews | Active since Feb 2025

09 Apr 2025, 11:54

Capitec Business Banking is the Nightmare Absolutely not ready for public consumption

Hello Peter, Please make it possible for us to give a zero rating. Capitec Business Banking App and Online platforms are the worst. Everything is poorly executed. I warn those looking for a banking partner to consider other institutions until Capitec is ready with a proper business offering. From registering a beneficiary to making a payment, you will suffer. And maybe like me, still not be able to make a payment after many days and hours of trying. Every step requires you to search for help on the internet and watch many videos. I am now stuck at authorisations. Now I can't even access the capitec business website to try and see If i won't have better luck there, because the website is sending me back to the banking app to approve the login request. I am not getting the OTP or whatever it is I am supposed to get to approve log in. And this is from the same app which I eventually had to get my partner to help me find on my phone because I couldn't download as the Play Store said I had already downloaded the capitec app. I can't get or receive this log in request to approve on my phone. Now I must go and research how to receive verification. I am mumbling and rambling on. I really don't know what to say really. In this day and age, its just shocking to go through such.

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Replies (1)
Capitec Bank
Capitec Bank's reply11 Apr 2025, 09:23
Official
Hello Sithembile

With reference to our telephone conversation/ email correspondence. 

I trust that you are satisfied with the outcome.  We have proceeded to close your complaint. 

Kind regards, 

Capitec Bank